Complaints Management

As part of our ongoing maturing as a club and an organisation, the HJRU Committee for 2014 has outlined the following complaints management policy & process.

This is to ensure the club can effectively respond and action complaints and feedback in a consistent and transparent way, with a clear path of escalation.

If you have any questions regarding this policy, please contact a committee member as outlined on the Contacts page on this site

HJRUFC_Complaints_Policy_-_4-11-13.pdf

HJRUFC_Complaints_Procedure_-_4-11-13.pdf

 

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